If you already work with relief vets, simply invite them to the platform and begin scheduling shifts and paying them through Serenity with no platform fees. If you find a veterinarian through Serenity, you can add them to your clinic’s network after your first shift together. You can start free and manage one relief veterinarian at no cost.

Payments for completed shifts are processed securely through Stripe. Clinics are billed for the shift rate, Serenity Vet’s service fee where it applies, and a flat 3.77% transaction fee. The transaction fee is the same for card, ACH, and pre-authorized debit. Veterinarians receive payment within a few days of completing a shift, directly to the bank account they provide.

Yes. Serenity Vet may suspend or terminate accounts for violations of the User Agreement, such as providing false information, disregarding platform guidelines, attempting unauthorized transactions, or engaging in fraudulent or inappropriate behavior.

Serenity Vet prioritizes data security and adheres to a strict Privacy Policy. Personal information is used only for account management, payment processing, and service improvement. Aggregated or de-identified data may be used for analytics, ensuring personal details remain secure.

Yes. We don’t believe in locking anyone in – that’s why we don’t have contracts or placement fees. We simply ask that if a clinic and relief professional meet through Serenity, they continue scheduling their shifts on our platform.

If you disagree with any updates to the User Agreement, you may stop using the platform. Continued use of the platform indicates acceptance of the updated terms.

Ensure your bank details in the platform are accurate and up-to-date. Serenity Vet processes payments promptly, but delays caused by incorrect information or banking systems are beyond its control.

Serenity Vet reserves the right to update or introduce new fees, including service or processing fees. Users will be notified of these changes, and it is their responsibility to review the updated fee structure.

U.S. clinics can pay by card or ACH, and Canadian clinics by card or pre-authorized debit. The transaction fee is a flat 3.77% for all of them, so the payment method doesn’t change what a shift costs. Add or update your payment method in account settings.

In the ordinary case, yes. Relief veterinarians typically work across multiple marketplace platforms simultaneously and are free to choose which engagements to accept. Think of “Uber and Lyft” – same concept.

If a veterinarian you’ve worked with is on Serenity Vet, you can book them for contract shifts here.

Whether a prior marketplace agreement imposes any limitations depends entirely on the terms of that specific contract. Most marketplace restrictions are drafted around a clinic hiring a vet as its own permanent employee after meeting them through the platform, not around booking contract shifts through another platform.

Many relief-vet marketplace agreements include “placement fee” or “no-hire” clauses that trigger if a clinic hires a marketplace-sourced vet as its own employee. Typically, language like “hire or offer to hire as an employee, whether on a full-time, part-time, or per diem basis” within a defined period after that vet’s last shift.

Two things are worth understanding: 

1. These clauses are drafted around employment, not around continued contract engagement through another marketplace. The distinction matters because a relief veterinarian you engage through Serenity Vet is an independent contractor whose contractual counterparty is Serenity Vet, is compensated through Serenity Vet, and is never on your payroll. 
2. The veterinarian is typically not restricted at all. Reputable marketplace operators do not require the relief veterinarians who use their platforms to sign non-compete clauses. Veterinarians are free to work through multiple platforms.

• Lower service fee than the North American market average. 
• The relationship is explicitly set out in our Terms and Conditions: clinics purchase staffing services from Serenity Vet; veterinarians provide services as independent contractors; and no employment relationship arises between the clinic and the veterinarian (Terms and Conditions §22; Hospital Agreement §11; Independent Contractor Agreement).

No. Veterinarians who provide services through Serenity Vet are independent contractors, not employees of the clinic. When a clinic books a shift, the clinic is purchasing staffing services from Serenity Vet, not hiring an individual directly. This is stated expressly in Section 22 of our Terms and Conditions and in Sections 2 and 11 of our Hospital Agreement. 

No. Veterinarians who use Serenity Vet do so as independent contractors – 1099 in the US. Serenity Vet does not employ veterinarians, does not withhold payroll taxes, does not provide employee benefits, and does not direct the manner or method of any veterinarian’s clinical work. Serenity Vet operates a marketplace platform providing matching, credentialing, and payment-processing functions; each veterinarian retains full clinical autonomy and professional independence. 

The clinic pays Serenity Vet. Serenity Vet then remits shift compensation to the veterinarian, net of Serenity Vet’s service fee. The clinic’s payment counterparty is Serenity Vet; the veterinarian’s payment counterparty is also Serenity Vet. This is the standard marketplace-intermediary structure and is expressly documented in Section 3 of our Hospital Agreement. 

Bring the concern to your Serenity Vet account executive. We can walk you through the analysis and share the relevant provisions from our contract structure that support the marketplace-not-employer position. For a definitive answer about your specific situation, review the current marketplace’s contract with your own counsel. 

Serenity Vet does not impose any placement fees in this case, but some platforms do.

Indemnification is handled case-by-case. It is not automatic. Speak with your Serenity Vet account executive.