Frequently Asked Questions
If you have additional questions, feel free to contact our support team.
Serenity Vet is a digital marketplace connecting veterinary professionals with clinics, hospitals, and practices seeking temporary staffing. Clinics post available shifts, and professionals apply for those that match their preferences. Serenity Vet facilitates these connections and handles payments but does not employ the professionals or oversee their services.
Veterinary Clinics choose the rate they pay for relief shifts. Serenity Vet does not dictate any prices.
Serenity Vet collects a 20% transaction fee paid by the veterinary clinic. It is not taken from the veterinarian’s pay.
Payments for completed shifts are securely processed via Stripe. Clinics are billed for the shift cost, Serenity Vet’s service fee, and any Stripe processing fees. Professionals receive payment within a few days of completing a shift, directly into the bank account they provide.
Yes, all we ask is if the relief professional and clinic connected through Serenity Vet that those two parties continue booking on our platform. It is the users responsibility to follow any guidelines set by other platforms.
Yes. Serenity Vet may suspend or terminate accounts for violations of the User Agreement, such as providing false information, disregarding platform guidelines, attempting unauthorized transactions, or engaging in fraudulent or inappropriate behavior.
Serenity Vet prioritizes data security and adheres to a strict Privacy Policy. Personal information is used only for account management, payment processing, and service improvement. Aggregated or de-identified data may be used for analytics, ensuring personal details remain secure.
Professionals must provide accurate licensing and credential information, keep their records current, and deliver services competently. They are also required to avoid accepting payments outside the platform and maintain necessary liability insurance.
If you disagree with any updates to the User Agreement, you may stop using the platform. Continued use of the platform indicates acceptance of the updated terms.
Ensure your bank details in the platform are accurate and up-to-date. Serenity Vet processes payments promptly, but delays caused by incorrect information or banking systems are beyond its control. You may also contact our support team for assistance.
Serenity Vet reserves the right to update or introduce new fees, including service or processing fees. Users will be notified of these changes, and it is their responsibility to review the updated fee structure.
Relief veterinarians working through Serenity Vet are considered independent contractors. You will receive a 1099 form for tax purposes if you earn $600 or more during the year.
No, as an independent contractor, Serenity Vet does not withhold taxes. You are responsible for managing your tax obligations, including federal, state, and self-employment taxes.
We recommend setting aside a portion of your earnings (typically 20-30%) to cover taxes. Consult a tax professional for personalized advice.
Common deductions include mileage, professional licenses, continuing education, and business-related equipment. Consult with a tax professional to maximize your deductions.
We recommend all Serenity Vet locum veterinarians have an HST number to avoid challenges with taxes later. However, it is possible to work without one if you make less than $30k per year as an independent contractor.
No, as an independent contractor, Serenity Vet does not withhold taxes. You are responsible for managing your tax obligations, including federal, state, and self-employment taxes.
We recommend setting aside a portion of your earnings (typically 20-30%) to cover taxes. Consult a tax professional for personalized advice.
Common deductions include mileage, professional licenses, continuing education, and business-related equipment. Consult with a tax professional to maximize your deductions.