Effective Date: This policy is effective as of the date of your use of our platform and services.
At Serenity Vet, we are committed to safeguarding the privacy of our users. This Privacy and Cookies Policy explains how we collect, use, disclose, and protect your personal information when you use our platform and services. By accessing or using the Serenity Vet platform, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
We collect various types of information to provide and improve our services:
- Personal Information: When you sign up for an account, we may collect personal details such as your name, email address, contact details, location, and payment information.
- Professional Information: If you are a veterinarian or clinic, we may collect details such as certifications, licenses, work history, and preferences.
- Usage Data: We collect information on how the platform is accessed and used, including IP addresses, browser type, pages visited, and the time spent on pages.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account.
- To facilitate communication between relief veterinarians and clinics.
- To process payments and ensure fast transactions.
- To improve our services, including customer support.
- To send important updates, newsletters, or promotional materials (you can opt-out of marketing communications at any time).
3. Sharing Your Information
Serenity Vet will not sell or share your personal data with third parties for marketing purposes. We may share your information in the following instances:
- Service Providers: We work with third-party service providers who assist us in running our business, including payment processors and customer service tools.
- Legal Compliance: We may disclose your information when required to comply with legal obligations or protect our rights and safety.
4. Cookies and Tracking Technologies
Serenity Vet uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us analyze website traffic, understand user preferences, and deliver personalized content.
- Types of Cookies We Use:
- Necessary Cookies: These cookies are essential for enabling basic functionalities, such as page navigation and access to secure areas.
- Performance Cookies: These cookies help us understand how visitors interact with the platform by collecting and reporting information anonymously.
- Marketing Cookies: We may use cookies to deliver relevant advertisements and track the performance of our marketing campaigns.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the platform.
5. Data Security
We take data security seriously and use industry-standard measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
6. Your Data Protection Rights
You have certain rights regarding your personal data:
- Access: You can request access to your personal data.
- Correction: You can update or correct inaccurate information.
- Deletion: You can request the deletion of your data, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal data under certain circumstances.
To exercise these rights, please contact us at info@serenity.vet.
7. Changes to This Privacy Policy
We may update this Privacy and Cookies Policy from time to time. Any changes will be posted on this page, and the revised policy will be effective when posted. We encourage you to review this policy periodically to stay informed about how we protect your data.
8. Contact Us
If you have any questions or concerns about this Privacy and Cookies Policy, please contact us at:
Serenity Vet
40 Charlotte St, Saint John New Brunswick, Canada
Email: info@serenity.vet