how to make veterinary relief staffing profitable
Webinar

How to Turn Relief Staffing into a Profitable, Predictable Business Function

Rising costs and declining patient visits are pushing veterinary practices to tighten resources and maximize profitability from existing operations. Labor remains the highest cost – yet it’s often under-optimized, especially when it comes to relief staffing. But with the right structure, it can become both strategic and profitable.

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About the Webinar

When relief veterinarians are hired intentionally, compensated based on data-driven insights, and supported through the right tools and incentives, clinics can turn every relief shift into a calculated investment. Instead of an unpredictable margin, they can gain workforce flexibility, cost control, and consistent patient care. 

Dr. Andrew Ciccolini will be joined by Dr. Ivan Zak, CEO of Galaxy Vets, and Sarah Hall, Director of Operations at Galaxy Vets, who will share how his veterinary urgent care group built an internal relief network that supports profitability, predictability, and a better experience for both clinics and veterinarians – using a Serenity Vet subscription and production-based bonuses to reward performance.

What We’ll Discuss:

  • How today’s market trends are changing the role of relief veterinarians and what that means for your clinic’s bottom line
  • Ways clinics can structure relief relationships to drive profitability
  • Why building your own relief network leads to higher fill rates for last-minute shifts
  • How Serenity Vet helps clinics centralize and manage their relief staffing
  • Lessons from Galaxy Vets on running relief staffing as a core business function
Watch the Recording

PANELISTS

Dr. Andrew Ciccolini

Dr. Andrew Ciccolini, DVM, MSOL

Co-founder of Serenity Vet
ivanzak

Dr. Ivan Zak, DVM, MBA

CEO at Galaxy Vets
Sarah Hall

Sarah Hall

Director of Operations at Galaxy Vets
Bruce Truman

Bruce Truman, MBA (Moderator)

Founder of BLT Technology & Innovation Group