Serenity Vet Introduces Enterprise-Grade Intelligence for Relief Management and Profitability Control at Scale
Veterinary groups can now manage relief staffing across all hospitals from a single account and cap expenses to meet profitability targets, using Serenity Vet as the system of record for relief labor governance.
Serenity Vet, an operating system for veterinary relief staffing, has introduced new enterprise-grade capabilities to help multi-location veterinary organizations manage relief staffing with centralized financial oversight, profitability guardrails, and clinic-level operational flexibility.
The new release builds on Serenity Vet’s existing financial planning tools, local market insights, AI predictability, and profitability insights, adding an enterprise layer that allows corporate groups to govern relief operations at scale:
- Manage relief staffing across multiple hospitals under a single enterprise account
- Access a centralized overview of staffing operations, profitability settings, and labor expenses across locations
- Set clinic-specific profitability targets based on the economics of each individual hospital
- Cap relief labor expenses to help maintain desired operating margins
- Standardize relief workforce governance while preserving clinic-level decision-making and staffing autonomy
- Improve visibility into labor efficiency and relief staffing performance across the organization.
Clinics can either find and hire relief veterinarians directly through Serenity Vet or build a private network by inviting veterinarians they already work with, paying only a fixed monthly subscription.
“Industry research shows that relief veterinarians are often more expensive and less productive than full-time DVMs. But it doesn’t mean hospitals need to minimize their use,” said Dr. Andrew Ciccolini, Co-Founder and Chief Veterinary Officer at Serenity Vet. “The real challenge is that many practices don’t have clear ways to calculate the profitability of a relief shift, measure performance, or evaluate the return on relief labor. For veterinary networks, these challenges multiply across hospitals, making it difficult to control and predict expenses at scale. The new enterprise functionality on Serenity Vet was built specifically to provide that visibility and centralized governance, allowing corporate groups to optimize the most expensive and variable component of the veterinary workforce.”
Serenity Vet is equipped with a Profitability Calculator that suggests the optimal pay range for a relief shift based on the economics of each individual hospital. Corporate leadership can use this data to set profitability guardrails and establish minimum thresholds, while clinics retain control over the hiring and management of their relief veterinarians.
“A hospital in San Diego and a hospital in Wichita may face very different economic realities,” said Dr. Andrew Ciccolini. “What matters isn’t simply the regional market rate – it’s what each location can sustainably support based on its own financial performance. That’s the missing piece the industry hasn’t had until now.”
Serenity Vet’s corporate clients are already seeing how this insight translates into action.
“We’ve been using Serenity Vet for several months now and have successfully closed dozens of relief shifts,” said Katie Puccio, Strategy Manager at Sploot Veterinary Care. “Many management teams at multi-location organizations would agree that one of the biggest operational challenges is maintaining control over expenses across hospitals with different needs, operational dynamics, and revenue structures. Individual hospitals don’t always have visibility into the downstream impact of their relief spending on profitability. With Serenity Vet, we now have standardized guardrails and analytics that allow us to govern these operations and ensure that local decisions align with broader financial goals.”
This release marks Serenity Vet’s expansion into an enterprise-grade workforce intelligence system, reinforcing the company’s mission to help veterinary hospitals take control of labor costs and make staffing more predictable and efficient.
